:root{--primario: #2563eb;--primario-suave: color-mix(in srgb, var(--primario) 12%, transparent);--primario-borde: color-mix(in srgb, var(--primario) 35%, transparent);--fondo: #f6f7fb;--superficie: #ffffff;--superficie-2: #f1f3f8;--texto: #111827;--texto-2: #4b5563;--texto-3: #8b93a3;--borde: #e5e7eb;--ok: #059669;--ok-suave: #ecfdf5;--aviso: #b45309;--aviso-suave: #fffbeb;--error: #dc2626;--error-suave: #fef2f2;--info: #0369a1;--info-suave: #f0f9ff;--radio: 12px;--sombra: 0 1px 2px rgb(16 24 40 / 6%), 0 1px 3px rgb(16 24 40 / 8%);--sombra-2: 0 12px 32px rgb(16 24 40 / 14%);--lateral: 248px;color-scheme:light;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:15px;line-height:1.5;color:var(--texto);background:var(--fondo)}@media(prefers-color-scheme:dark){:root:not([data-tema=claro]){--fondo: #0d1117;--superficie: #151b23;--superficie-2: #1c2430;--texto: #e6edf3;--texto-2: #b3bdc8;--texto-3: #7d8896;--borde: #2a3441;--ok-suave: #052e1f;--aviso-suave: #2b1d05;--error-suave: #330b0b;--info-suave: #062236;color-scheme:dark}}:root[data-tema=oscuro]{--fondo: #0d1117;--superficie: #151b23;--superficie-2: #1c2430;--texto: #e6edf3;--texto-2: #b3bdc8;--texto-3: #7d8896;--borde: #2a3441;--ok-suave: #052e1f;--aviso-suave: #2b1d05;--error-suave: #330b0b;--info-suave: #062236;color-scheme:dark}*{box-sizing:border-box}body{margin:0;background:var(--fondo)}a{color:var(--primario);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,h4{margin:0;line-height:1.25;letter-spacing:-.01em}h1{font-size:1.45rem}h2{font-size:1.12rem}h3{font-size:1rem}p{margin:0 0 .5rem}code,pre,.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.85em}pre{white-space:pre-wrap;word-break:break-word;background:var(--superficie-2);padding:10px 12px;border-radius:8px;margin:0;max-height:320px;overflow:auto}::selection{background:var(--primario-suave)}.app{display:grid;grid-template-columns:var(--lateral) 1fr;min-height:100vh}.lateral{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--superficie);border-right:1px solid var(--borde);padding:14px 10px 24px;display:flex;flex-direction:column;gap:4px}.marca{display:flex;align-items:center;gap:10px;padding:6px 8px 14px}.marca img,.marca .logo{width:34px;height:34px;border-radius:9px;object-fit:cover;background:var(--primario);color:#fff;display:grid;place-items:center;font-weight:700;flex:none}.marca b{display:block;font-size:.95rem}.marca small{color:var(--texto-3);font-size:.78rem}.grupo-nav{margin-top:12px;padding:0 10px 4px;font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;color:var(--texto-3);font-weight:600}.nav{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--texto-2);font-weight:500;font-size:.92rem}.nav:hover{background:var(--superficie-2);text-decoration:none;color:var(--texto)}.nav.activo{background:var(--primario-suave);color:var(--primario)}.nav .cuenta{margin-left:auto;background:var(--error);color:#fff;border-radius:99px;font-size:.72rem;padding:0 7px;min-width:20px;text-align:center}.principal{min-width:0;display:flex;flex-direction:column}.barra{position:sticky;top:0;z-index:5;display:flex;align-items:center;gap:10px;padding:10px 24px;background:color-mix(in srgb,var(--fondo) 85%,transparent);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--borde)}.barra .espacio{flex:1}.contenido{padding:22px 24px 60px;max-width:1280px;width:100%;margin:0 auto}.barra .menu-movil,.cortina{display:none}@media(max-width:900px){.app{grid-template-columns:1fr}.lateral{position:fixed;z-index:30;left:0;top:0;width:280px;transform:translate(-100%);transition:transform .2s ease;box-shadow:var(--sombra-2)}.app.abierto .lateral{transform:none}.app.abierto .cortina{display:block;position:fixed;inset:0;background:#00000059;z-index:20}.barra .menu-movil{display:inline-flex}.barra{padding:10px 16px}.contenido{padding:16px 16px 60px}}.cabecera{display:flex;align-items:flex-start;gap:16px;margin-bottom:18px;flex-wrap:wrap}.cabecera .titulos{flex:1;min-width:220px}.cabecera p{color:var(--texto-2);margin:4px 0 0}.acciones{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.tarjeta{background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio);box-shadow:var(--sombra);padding:16px}.tarjeta+.tarjeta{margin-top:14px}.tarjeta>h2,.tarjeta>h3{margin-bottom:10px}.tarjeta .sub{color:var(--texto-3);font-size:.85rem}.rejilla{display:grid;gap:14px;grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}.rejilla.dos{grid-template-columns:repeat(auto-fit,minmax(340px,1fr))}.rejilla.kpi{grid-template-columns:repeat(auto-fill,minmax(180px,1fr))}.kpi .valor{font-size:1.6rem;font-weight:700;letter-spacing:-.02em}.kpi .etiqueta{color:var(--texto-2);font-size:.85rem}.kpi .delta{font-size:.8rem;color:var(--texto-3)}.fila{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.columna{display:flex;flex-direction:column;gap:10px}.separado{justify-content:space-between}.crece{flex:1;min-width:0}.tenue{color:var(--texto-3)}.chico{font-size:.85rem}.negrita{font-weight:600}.recortar{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.boton{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:8px 14px;border-radius:9px;border:1px solid var(--borde);background:var(--superficie);color:var(--texto);font:inherit;font-weight:600;font-size:.9rem;cursor:pointer;white-space:nowrap;transition:background .12s,border-color .12s,opacity .12s}.boton:hover:not(:disabled){background:var(--superficie-2)}.boton:disabled{opacity:.55;cursor:not-allowed}.boton.primario{background:var(--primario);border-color:var(--primario);color:#fff}.boton.primario:hover:not(:disabled){background:color-mix(in srgb,var(--primario) 88%,#000)}.boton.peligro{color:var(--error);border-color:color-mix(in srgb,var(--error) 40%,var(--borde))}.boton.peligro.lleno{background:var(--error);color:#fff}.boton.ok{background:var(--ok);border-color:var(--ok);color:#fff}.boton.fantasma{border-color:transparent;background:transparent}.boton.chico{padding:5px 10px;font-size:.82rem;border-radius:7px}.boton.icono{padding:7px}label.campo{display:flex;flex-direction:column;gap:5px;font-size:.86rem;font-weight:600;color:var(--texto-2)}label.campo .ayuda{font-weight:400;color:var(--texto-3);font-size:.8rem}input,select,textarea{font:inherit;font-size:.93rem;color:var(--texto);background:var(--superficie);border:1px solid var(--borde);border-radius:9px;padding:8px 11px;width:100%;outline:none;transition:border-color .12s,box-shadow .12s}textarea{resize:vertical;min-height:80px}input:focus,select:focus,textarea:focus{border-color:var(--primario);box-shadow:0 0 0 3px var(--primario-suave)}input[type=checkbox],input[type=radio]{width:auto}input[type=color]{padding:2px;height:38px}.formulario{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(240px,1fr))}.formulario .ancho{grid-column:1 / -1}.interruptor{position:relative;display:inline-flex;width:40px;height:23px;flex:none}.interruptor input{opacity:0;width:0;height:0}.interruptor span{position:absolute;inset:0;background:var(--borde);border-radius:99px;cursor:pointer;transition:background .15s}.interruptor span:after{content:"";position:absolute;width:17px;height:17px;left:3px;top:3px;background:#fff;border-radius:50%;transition:transform .15s;box-shadow:0 1px 2px #00000040}.interruptor input:checked+span{background:var(--primario)}.interruptor input:checked+span:after{transform:translate(17px)}.insignia{display:inline-flex;align-items:center;gap:4px;padding:1px 8px;border-radius:99px;font-size:.76rem;font-weight:600;background:var(--superficie-2);color:var(--texto-2);white-space:nowrap}.insignia.ok{background:var(--ok-suave);color:var(--ok)}.insignia.aviso{background:var(--aviso-suave);color:var(--aviso)}.insignia.error{background:var(--error-suave);color:var(--error)}.insignia.info{background:var(--info-suave);color:var(--info)}.insignia.marca{background:var(--primario-suave);color:var(--primario)}.tabla-envoltura{overflow-x:auto;border:1px solid var(--borde);border-radius:var(--radio);background:var(--superficie)}table{width:100%;border-collapse:collapse;font-size:.9rem}th{text-align:left;font-weight:600;color:var(--texto-2);font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;padding:10px 12px;border-bottom:1px solid var(--borde);background:var(--superficie-2);white-space:nowrap}td{padding:10px 12px;border-bottom:1px solid var(--borde);vertical-align:top}tr:last-child td{border-bottom:0}tr.clic:hover td{background:var(--superficie-2);cursor:pointer}.pestanas{display:flex;gap:2px;border-bottom:1px solid var(--borde);margin-bottom:16px;overflow-x:auto}.pestanas button{border:0;background:transparent;font:inherit;font-weight:600;font-size:.9rem;color:var(--texto-2);padding:9px 14px;border-bottom:2px solid transparent;cursor:pointer;white-space:nowrap}.pestanas button.activa{color:var(--primario);border-bottom-color:var(--primario)}.modal-fondo{position:fixed;inset:0;background:#0f172a73;display:grid;place-items:center;z-index:50;padding:16px}.modal{background:var(--superficie);border-radius:16px;box-shadow:var(--sombra-2);width:min(640px,100%);max-height:calc(100vh - 32px);overflow:auto;padding:20px}.modal.ancho{width:min(920px,100%)}.modal header{display:flex;align-items:center;gap:10px;margin-bottom:14px}.modal header h2{flex:1}.modal footer{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.aviso-caja{border-radius:10px;padding:10px 14px;font-size:.9rem;border:1px solid;display:flex;gap:10px;align-items:flex-start}.aviso-caja.info{background:var(--info-suave);border-color:color-mix(in srgb,var(--info) 30%,transparent);color:var(--info)}.aviso-caja.aviso{background:var(--aviso-suave);border-color:color-mix(in srgb,var(--aviso) 30%,transparent);color:var(--aviso)}.aviso-caja.error{background:var(--error-suave);border-color:color-mix(in srgb,var(--error) 30%,transparent);color:var(--error)}.aviso-caja.ok{background:var(--ok-suave);border-color:color-mix(in srgb,var(--ok) 30%,transparent);color:var(--ok)}.vacio{text-align:center;padding:40px 16px;color:var(--texto-3)}.vacio b{display:block;color:var(--texto-2);margin-bottom:4px}.cargando{display:flex;align-items:center;gap:10px;color:var(--texto-3);padding:24px}.giro{width:18px;height:18px;border-radius:50%;border:2px solid var(--borde);border-top-color:var(--primario);animation:giro .8s linear infinite}@keyframes giro{to{transform:rotate(360deg)}}.tostadas{position:fixed;bottom:18px;right:18px;z-index:60;display:flex;flex-direction:column;gap:8px;max-width:min(380px,calc(100vw - 36px))}.tostada{background:var(--texto);color:var(--superficie);padding:10px 14px;border-radius:10px;box-shadow:var(--sombra-2);font-size:.9rem;animation:entrar .2s ease}.tostada.error{background:var(--error);color:#fff}@keyframes entrar{0%{transform:translateY(8px);opacity:0}}.chat{display:grid;grid-template-columns:1fr 380px;gap:14px;height:calc(100vh - 150px);min-height:480px}@media(max-width:1100px){.chat{grid-template-columns:1fr;height:auto}.chat .traza{max-height:420px}}.chat .ventana{display:flex;flex-direction:column;background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio);min-height:480px;overflow:hidden}.mensajes{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:10px}.globo{max-width:min(78%,620px);padding:9px 13px;border-radius:14px;white-space:pre-wrap;word-break:break-word;font-size:.94rem}.globo.usuario{align-self:flex-end;background:var(--primario);color:#fff;border-bottom-right-radius:4px}.globo.agente{align-self:flex-start;background:var(--superficie-2);border-bottom-left-radius:4px}.globo.humano{align-self:flex-start;background:var(--aviso-suave);border:1px solid color-mix(in srgb,var(--aviso) 25%,transparent)}.globo.sistema{align-self:center;background:transparent;color:var(--texto-3);font-size:.82rem;text-align:center}.globo .pie{display:flex;gap:8px;margin-top:6px;font-size:.74rem;opacity:.75;flex-wrap:wrap;align-items:center}.globo.usuario .pie{color:#fff}.compositor{border-top:1px solid var(--borde);padding:10px;display:flex;gap:8px;align-items:flex-end}.compositor textarea{min-height:44px;max-height:160px}.traza{background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio);overflow-y:auto;padding:12px}.paso{border-left:2px solid var(--borde);padding:2px 0 10px 12px;position:relative;font-size:.86rem}.paso:before{content:"";position:absolute;left:-6px;top:6px;width:10px;height:10px;border-radius:50%;background:var(--borde)}.paso.herramienta:before{background:var(--primario)}.paso.aprobacion:before{background:var(--aviso)}.paso.alerta:before{background:var(--error)}.paso.verificacion:before{background:var(--ok)}.paso b{display:block;font-size:.82rem}.escribiendo span{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--texto-3);margin-right:3px;animation:punto 1s infinite}.escribiendo span:nth-child(2){animation-delay:.15s}.escribiendo span:nth-child(3){animation-delay:.3s}@keyframes punto{50%{opacity:.2}}.lista-conv{display:flex;flex-direction:column}.item{display:flex;gap:12px;padding:12px 14px;border-bottom:1px solid var(--borde);align-items:flex-start}.item:hover{background:var(--superficie-2);text-decoration:none}.avatar{width:36px;height:36px;border-radius:50%;background:var(--primario-suave);color:var(--primario);display:grid;place-items:center;font-weight:700;flex:none;font-size:.85rem}.barras{display:flex;align-items:flex-end;gap:3px;height:140px;padding-top:8px}.barras .barra-g{flex:1;background:var(--primario);border-radius:4px 4px 0 0;min-height:2px;opacity:.85;position:relative}.barras .barra-g:hover{opacity:1}.medidor{height:8px;background:var(--superficie-2);border-radius:99px;overflow:hidden}.medidor>div{height:100%;background:var(--primario);border-radius:99px}.medidor.alto>div{background:var(--aviso)}.medidor.lleno>div{background:var(--error)}.login{min-height:100vh;display:grid;place-items:center;padding:16px;background:radial-gradient(1200px 600px at 10% -10%,var(--primario-suave),transparent),var(--fondo)}.login .tarjeta{width:min(420px,100%);padding:28px}.pasos-alta{display:flex;gap:6px;margin-bottom:18px}.pasos-alta div{flex:1;height:5px;border-radius:99px;background:var(--borde)}.pasos-alta div.hecho{background:var(--primario)}.opcion-rubro{border:1px solid var(--borde);border-radius:12px;padding:12px;cursor:pointer;background:var(--superficie);text-align:left;font:inherit;color:inherit}.opcion-rubro:hover{border-color:var(--primario-borde)}.opcion-rubro.elegida{border-color:var(--primario);box-shadow:0 0 0 3px var(--primario-suave)}.punto-color{width:10px;height:10px;border-radius:50%;display:inline-block}.lista-etiquetas{display:flex;flex-wrap:wrap;gap:6px;align-items:center;border:1px solid var(--borde);border-radius:9px;padding:6px 8px;background:var(--superficie)}.lista-etiquetas:focus-within{border-color:var(--primario);box-shadow:0 0 0 3px var(--primario-suave)}.lista-etiquetas input{border:0;box-shadow:none!important;padding:2px 4px;flex:1;min-width:140px;width:auto}.lista-etiquetas .insignia button{border:0;background:none;color:inherit;cursor:pointer;padding:0 0 0 2px;font:inherit;font-weight:700}.pila{display:flex;flex-direction:column;gap:14px}.lista-simple{list-style:none;margin:0;padding:0}.lista-simple li{padding:10px 0;border-bottom:1px solid var(--borde);display:flex;gap:10px;align-items:flex-start}.lista-simple li:last-child{border-bottom:0}.cita{display:inline-block;font-size:.74rem;background:var(--info-suave);color:var(--info);border-radius:6px;padding:1px 6px;margin:2px 4px 0 0}.adjunto{display:inline-flex;gap:6px;align-items:center;font-size:.8rem;background:var(--superficie-2);border-radius:8px;padding:3px 8px}.tarjeta.clic{cursor:pointer;transition:border-color .12s}.tarjeta.clic:hover{border-color:var(--primario-borde)}.tarjeta.apagada{opacity:.7}details>summary{cursor:pointer;font-weight:600;font-size:.86rem;color:var(--texto-2)}.grabando{animation:punto 1s infinite;color:var(--error)!important}.dias-horario{display:grid;grid-template-columns:70px 1fr;gap:8px;align-items:center}.etiqueta-campo{font-size:.78rem;color:var(--texto-3)}@media(max-width:640px){.globo{max-width:92%}.rejilla.dos{grid-template-columns:1fr}}